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Reservations Agent

Responsibilities

Accepting and processing telephone and digital requests, selling/advising and reserving bookings | You are responsible for a booking from A to Z | Proactively thinking along with the different needs and wishes of the guest and trying these as best as possible to come | Upsell cross departments | Handling outstanding options and the occurrence of changes in bookings | Support and assist the Revenue Management team |  Administration of the daily ‘on the books’ (number of room nights and the associated average room price) situation and the joint analysis of this

Requirements

Good communication skills | Motivated | Good command of the Dutch and English language | Proactive attitude and ability to work independently | Passion for hospitality | A hands-on mentality

What do we offer

WHY THE AMSTEL HOTEL?

Working at The Amstel Hotel in Amsterdam is accompanied by interesting working conditions:
A pleasant and collegial working environment in which own initiative is appreciated | Openness, honesty, and involvement | Competitive salary based on your experience and knowledge | Travel expenses for a commuting distance of more than 10 km | Personal budget for educations (ex. Social Hygiene, Wine trainings, etc.) | Personal development and growth opportunities | Employee discount on the worldwide hotel rooms of InterContinental Hotel Group | 50% discount on the F&B at partner hotels in Amsterdam with the F&B Discount Card | Personalised support that matches your ambitions so that you can make a great start, be involved, and grow

Working at The Amstel Hotel means being part of InterContinental Hotel Group, and means working for the most extraordinary hotel in Amsterdam. Because InterContinental Hotels & Resorts is part of the global IHG chain, you also take advantage of all the opportunities that come with being part of a successful global hotel chain with more than 4,800 hotels in more than 100 countries.

Are you interested in this position? Would you like to be part of The Amstel Hotel? Then apply now or send an email to amstel.humanresources@ihg.com.

Working at Amstel Hotel

The Amstel Hotel, with its’ unique location at the Amstel River, received the first guests in 1867, and has ever since been known for its’ majestic appearance and homely warmth feeling. The Amstel Hotel is characterized by its’ rich history of genuine hospitality and exceptional luxury. 

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