Devise and deliver exceptional experience to all hotel guests, including VIP guests | Communicate clearly with other departments on all important details that are essential to know regarding the hotel guests | Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from pre-arrival to departure | Assist Front Office staff to ensure VIPs receive special recognition and service | Dealing with questions, requests and complaints from guests and coordinating with the relevant department | Inspecting guestrooms of VIP arrivals to ensure all VIP amenities are properly prepared and properly placed in the room | View arrival lists for all VIP arrivals to review and prepare room assignments, amenities, and special requests | Be fully aware of all the activities taking place in the hotel, familiarize themselves with the daily function sheet, VIP arrivals, transfers, Duty report etc. | Attend the Front Office meetings, morning meetings, the weekly sheet meetings, pre-disadvantages for VIPs and other relevant gatherings
Passionate about the hospitality industry | Experienced in providing guests exceptionally creative experiences | Flexibility to work weekends and evenings shifts depending on the guests | Minimum of 2 years related experience | Fluent in Dutch and English both verbal and written | Bachelor education in Hospitality Business Management
WHY THE AMSTEL HOTEL?
– A pleasant and collegial working environment in which own initiative is appreciated;
– Competitive salary based on your experience and knowledge;
– Travel expenses for a commuting distance of more than 5 km;
– Personal budget for educations (ex. Social Hygiene, Wine trainings, etc.);
– Personal development and growth opportunities;
– Employee discount on the worldwide 6000 hotel rooms of InterContinental Hotel Group;
– 50% discount on the F&B at 20 partner hotels in Amsterdam with the F&B Discount Card;
– Personalized support that matches your ambitions so that you can make a great start, be involved, and grow.Interested in being part of the exciting future of the Amstel Hotel? View our vacancies below and send your CV and motivation letter to Amstel.humanresources@ihg.com or call us at +31 20 520 34 86.
WHY THE AMSTEL HOTEL?
Working at The Amstel Hotel in Amsterdam is accompanied by brilliant working conditions:
Interested in being part of the exciting future of the Amstel Hotel? View our vacancies below and send your CV and motivation letter to Amstel.humanresources@ihg.com or call us at +31 20 520 34 86.
Professor Tulpplein 1, 1018 GX Amsterdam
Professor Tulpplein 1
1018 GX Amsterdam
The Netherlands
NL